Cancellation Policy

This Cancellation Policy explains how customers can request cancellation of services purchased from Rising Star IT Solutions.

Cancellation Request

Cancellation requests should be made within 3 days of placing the order.
Requests must be submitted through email, phone, WhatsApp or the customer dashboard.
Cancellation requests may not be accepted if the service work has already started or has been delivered.

Website & Software Services

If development work has not started, cancellation may be approved after verification.
If work has already started, cancellation approval will depend on the project stage.
Custom software, website design, API integration and digital service work cannot be fully cancelled once major development work has started.

Non-Cancellable Services

Completed website development work
Delivered software or source code
Domain registration
Hosting setup
Third-party API or payment gateway setup charges
Custom design or branding work already completed

Cancellation Approval

Rising Star IT Solutions reserves the right to approve or reject cancellation requests based on the service status, work completed and project agreement.

Refund After Cancellation

If cancellation is approved, any eligible refund will be processed as per our Refund Policy.

Contact

For cancellation-related queries, please contact Rising Star IT Solutions through the contact details available on our website.