Refund Policy

At Rising Star IT Solutions, customer satisfaction is our priority. Refund requests are handled fairly and according to the terms below.

Eligibility

Refund requests must be submitted within the applicable service period.
Refunds are only applicable if the service has not been fully delivered.
Completed digital services, software development work and delivered source code are generally non-refundable.
If duplicate payment is received, the extra payment will be refunded after verification.

Website & Software Projects

If the project has not yet started, refund may be approved after deducting administrative charges.
If development work has already started, refund will be calculated based on completed work.
Custom software, ERP, CRM and mobile app development payments are generally non-refundable once development milestones have been completed.

Payment Gateway Charges

Payment gateway processing fees, bank charges and third-party transaction charges are non-refundable.

Approved Refunds

If your refund request is approved, the amount will normally be credited to your original payment method within 7 business days, depending on your bank or payment provider.

Contact

For refund-related questions, please contact Rising Star IT Solutions using the contact details available on our website.